ITIL is the world's most widely adopted framework for IT service management — a common language for delivering IT professionally. Change management is one of its most important practices.
Interactive explainer
ITIL Change Management
Controlled change that prevents outages.
Tap or hover a part to learn more.
1. Request for change
Propose it.
A change request describes what will change, why, and the expected benefit. Standard, normal and emergency changes follow different tracks.
Check your understanding
1. What is the difference between an incident and a problem?
2. What does the CAB do?
Keep learning
Key ITIL practices
- Incident management — restore service fast when something breaks.
- Problem management — find and remove the underlying cause of recurring incidents (root cause analysis).
- Change management — assess, approve and implement changes in a controlled way to reduce risk.
- Request fulfilment — handle standard service requests efficiently.
The change process — request → assess risk/impact → approve (CAB) → schedule → implement → review — prevents the outages that unplanned changes so often cause. Employers value candidates who understand why process matters, not just the theory.